Hotel WiFi · Optaro ConnectEvery guest, online. Every wobble, handled. Every stay, worth more.

Cloud‑managed gateways at the edge, beautiful branded portals, rooms that behave like private networks, and the marketing that runs off the guest’s stay. One platform, every property.

Discuss Connect Watch the concierge film

EdgeCloud‑managed gateway

AccessBranded portals

RoomsKeys · PAN · PPPoE

ResilienceAuto HA · WAN borrow

RevenueCampaigns · surveys

SupportDigital Concierge

The console and the guest

One platform, every property.

Guests online, throughput, gateway health and first‑try joins per site and across the estate, with the guest’s own journey beside it.

Your stay is confirmed

The hotel system is catching upYour check‑in was found, but WiFi access has not updated yet.

Room 412, surname Okafor

I found your stay. I can connect this phone now while the hotel system finishes updating.

Get online now

Use another login

HOTEL‑APPROVED ACCESS · THIS DEVICE ONLY

Guest portals

Every property gets its own front door.

On‑brand joining journeys per property, with the access methods and consent choices the deployment needs. Designed in the console, live in minutes.

HARBOUR HOUSEHOTEL · KNIGHTSBRIDGE

Welcome back.

Room number

Surname

Connect

Room + surname against the PMS. Opera, Mews, Stayntouch, UPMS.

RIVERSIDE SPADAY GUESTS · MEMBERS

Unwind. Connect.

Continue with Apple

Continue with Google

Voucher code

Connect

Social login or voucher. Day passes and member tiers as packages.

NORTHGATESTUDENT LIVING · 412 ROOMS

Your room. Your network.

Student email

Password

Connect

Account login for the year, 802.1x on the room SSID, per‑room isolation.

OLD MILLCONFERENCE & EVENTS

Welcome, delegates.

Event code · SUMMIT26

Connect

Conference SSIDs and codes per event, with sponsored bandwidth and a date range.

Room + surnamePMS lookupVoucherPackages & paymentRoom chargeSocial loginEmail opt‑inEvent codeOpen / freeMulti‑languageWalled gardenPasspoint · next

The gateway · cloud‑managed at the edge

Two boxes. One hotel that never goes dark.

Plug an HA port on the primary and the next gateway you connect pairs itself: zero‑touch, no passwords typed on site. The LAN follows the master; the WANs work as a pair.

Auto HAFirst filler of the HA slot becomes the partner. VRRP to the switches, hotspot and DHCP follow the master.

WAN modesFailover keeps the second circuit in reserve. Borrow uses both, weighted by speed, and survives either WAN failing.

Zero‑touchNetinstall and FlashFig provisioning from the console. Partners and replacements arrive blank and adopt.

PolicyBandwidth tiers, device limits, session length, walled garden and per‑LAN control, per property, from the cloud.

Gateway pair · Harbour HouseVRRP MASTER: GW‑1

	Both WANs healthy	Primary WAN down
Failover	Master uses its own WAN	Routes over the HA link to the partner’s WAN
Borrow	Both circuits used, weighted by speed	Partner’s WAN carries the site

Rooms · Harbour House

Room 412 · Okafor · checked in

VLAN 412

Room key · DPSKharbour‑412‑kestrelIssued at check‑in · revoked at checkout · QR on the key wallet

Personal area networkGuest phone ↔ Apple TV, SonosAirPlay and Cast unicast only · no other room can see this one

Apple TV · living roomSTATIC 10.4.12.20ONLINE

Sonos · bedroomSTATIC 10.4.12.21ONLINE

Guest devices2 OF 5JOINED

Mode: room VLAN · switch to in‑room router (PPPoE) for suites with their own CPE · erase at checkout ✓

Rooms as networks

Every room is its own private network.

One public SSID, and behind it a VLAN per room. The guest’s phone sees the room’s Apple TV and speakers and nothing else in the building. Isolation is structural, not a list of exceptions.

Per‑room keysA private key per room or guest on the shared SSID, issued from the stay and revoked at checkout. Cambium ePSK today; Aruba MPSK and Ruckus DPSK next.

PANPersonal area network: AirPlay and Cast between the guest and the room’s devices, unicast only, with a QR on the key wallet or the TV.

In‑room PPPoESuites and apartments with their own router terminate on the hotel gateway: one PPPoE service, a secret per room, egress you choose.

Erase & returnApple TVs wiped and re‑provisioned at checkout through MDM, wired or wireless, verified before the next guest.

Built for the properties you run

Hotels, students, conferences, apartments.

Hotels & resorts

Checked in means connected.

PMS‑driven access, room charge, per‑room PAN for casting, HA gateways, the Concierge when it wobbles.

Student accommodation

A year‑long private network per room.

Account login and 802.1x on the room SSID, in‑room routers over PPPoE, isolation between rooms, fair‑use tiers per block.

Conference & events

An SSID per event, gone when it ends.

Event codes, sponsored bandwidth, date‑bounded networks and a portal in the organiser’s brand, set up from the console the day before.

Serviced apartments & multifamily

Residents, not guests.

Long‑stay accounts, per‑unit keys and routers, packages and payment, and the same estate console across every building.

Built‑in marketing & surveys

The WiFi signup is the start of the relationship.

Campaigns run off stay time, not calendar time: welcome at signup, the stay pack a day in, the survey at checkout, the win‑back when they’ve been gone a month. Lists, email builder and survey builder are in the console, not a bolt‑on.

Stay journeysEmail builderNPS & 5‑star surveysLists & opt‑inCampaign reportsGuest analyticsLoyalty connectors · next

Campaigns · guest stay journey

Signup campaign · Harbour House

Active

1SIGNUPWelcome + WiFi tipsOpt‑in locked · brand template

2SIGNUP + 1 DAYStay packSpa, dining, late checkout offer

3CHECKOUTHow was your stay?5‑star + NPS survey, inside the email

4NOT SEEN FOR 30 DAYSCome backDirect‑booking code

2,140guests opted in

61%open the stay pack

4.6 ★average stay rating

+38NPS this month

The Connect console

One estate. Every property, every role.

Cloud network management for the whole estate, with a site manager view for each property and a NOC view across all of them. Aruba, Ruckus and Cambium controllers alongside the gateways.

Estate

Online now & estate ops

Guests online, throughput, gateway health and first‑try joins per site and across the estate.

Sites

Gateways, WLAN, hotspots

Cambium live; Aruba Central and Ruckus SmartZone next. AP inventory, SSIDs and per‑room keys from one place.

Rooms

Rooms, devices, keys

Check‑in to checkout: VLAN, DPSK, PAN devices, PPPoE mode, erase and return.

Guests

Sessions & people

Who is on, on what, for how long; device limits and support actions per guest.

Commerce

Packages, payments, PMS

Tiers and day passes, Stripe and Nets, room charge posting to Opera and UPMS; cloud PMS drivers next.

Brand

Portals & property branding

Per‑property portal design, languages, consent text, walled garden.

Marketing

Campaigns, surveys, analytics

Stay journeys, email and survey builders, reports and guest analytics.

People

Roles & access

Site manager, NOC, delivery partner, brand: each sees their properties and nothing else.

HARBOUR HOUSEHOTEL · GUEST WIFI

Your stay is confirmed

The hotel system is catching upYour check‑in was found, but WiFi access has not updated yet.

Room 412, surname Okafor

I found your stay. I can connect this phone now while the hotel system finishes updating.

Get online now

Use another login

HOTEL‑APPROVED ACCESS · THIS DEVICE ONLY

Journey 01 · PMS delay

The stay exists. The WiFi record does not, yet.

1 Recognise the stay without exposing booking details.

2 Bridge: grant bounded, hotel‑approved access to this device.

3 Complete: promote the session when the PMS catches up.

Digital Concierge

Support belongs inside the connection.

Most WiFi tickets are the same few questions. The Concierge, a virtual concierge for the WiFi itself, answers them on the guest’s device, in the guest’s language, with a fix the hotel has already approved, and escalates to an operator when it must.

Room + surnamePMS delayDevice limitCaptive‑portal loopCasting helpMulti‑languageKnowledge from the property

Pairs with Assure

When the guest is on but the WiFi is slow, Assure explains why.

Connect knows the guest is authenticated. Assure knows the AP’s uplink is running below its expected speed. The same team sees both.

Explore Assure

“Strong signal. Poor connection.”RIVERSIDE SPA · ROOM 214

GUEST‑52 dBm

AP‑07RF OK

PORT 14100 Mb

UPSTREAM1 Gb

EvidenceAP‑07’s Ethernet link is below its expected speed.

ResponseCheck port history and errors. Recovery playbook available.

CheckConfirm the link speed returns, then re‑test from the guest side.

The Digital Concierge film

Support that lives inside the connection.

How a guest who cannot get online is recognised, bridged and connected without a call to the desk.

Hotel WiFi · Optaro ConnectEvery guest, online. Every wobble, handled. Every stay, worth more.

One platform, every property.

Your stay is confirmed

Every property gets its own front door.

Welcome back.

Unwind. Connect.

Your room. Your network.

Welcome, delegates.

Two boxes. One hotel that never goes dark.

Every room is its own private network.

Hotels, students, conferences, apartments.

Checked in means connected.

A year‑long private network per room.

An SSID per event, gone when it ends.

Residents, not guests.

The WiFi signup is the start of the relationship.

One estate. Every property, every role.

Your stay is confirmed

Support belongs inside the connection.

When the guest is on but the WiFi is slow, Assure explains why.

Support that lives inside the connection.

Which part of your world needs to work better?