Hotels & groups
Protect the guest experience.
Connect recurring WiFi issues to the infrastructure behind them.
See howNetwork monitoring & assurance · Optaro AssureSee every device. Find the cause. Restore the service.
Connect WiFi, switches, endpoints and security evidence. Give your team a clearer cause, a targeted response and a way to check recovery.
ObserveSee service drift as it begins
UnderstandTurn clues into one incident
ActApply the bounded response
VerifyProve the service recovered
From symptom to next step
“The WiFi is slow.” Now what?
Assure joins the guest’s device, the AP, the switch port and the upstream link into one path, and points at the hop that is actually failing.
“Strong signal. Poor connection.”RIVERSIDE SPA · ROOM 214
GUEST‑52 dBm
AP‑07RF OK
PORT 14100 Mb
UPSTREAM1 Gb
EvidenceAP‑07’s Ethernet link is below its expected speed.
ResponseCheck port history and errors. Recovery playbook available.
CheckConfirm the link speed returns, then re‑test from the guest side.
Follow the cause
One symptom. The whole service path.
See how connected evidence changes the next step. Pick the complaint your desk hears most.
Example workflows, not customer results. Coverage and permitted actions depend on the environment.
01 · Guest deviceStrong signal, ‑52 dBm. Throughput poor.
02 · Access pointRadio healthy. Clients associated normally.
03 · Switch portLink negotiated at 100 Mb. Errors rising since 06:40.
04 · UpstreamGateway and WAN within expected range.
The evidenceThe AP’s Ethernet link is below its expected speed.
The responseCheck the port history and errors. Use an eligible recovery playbook or send a precise cable work order.
The checkConfirm the AP and expected link speed return. Run a fresh service test to check the guest experience.
01 · SymptomThree APs on the second floor stop answering at 02:10.
02 · TopologyAll three hang off switch SW‑2, ports 5 to 7.
03 · Switch & PoEPoE budget exceeded after last night’s firmware update. Ports 5–7 shed power.
04 · UpstreamUplink and gateway unaffected.
The evidenceOne shared dependency behind three identical alerts: the switch, not the APs.
The responseRe‑prioritise PoE on the AP ports or move one AP to a spare port. Runbook eligible; a physical move raises a work order.
The checkAll three APs rejoin, PoE draw stays inside budget for an hour, clients re‑associate.
01 · External scanA management interface answers on 443 from the internet.
02 · AssetIt is the PMS gateway host, tagged critical in the inventory.
03 · ExposureTLS 1.0 still enabled; a known CVE on the exposed version, exploit probability high.
04 · ReadinessCyber Essentials control mapping now shows a gap.
The evidenceExposure, asset criticality and exploitability in one finding, not three tools.
The responseRestrict the interface to the management VPN and schedule the patch. Firewall change within agreed scope; patch raised to the vendor.
The checkRe‑scan shows the port closed externally and the readiness evidence turns green.
The Assure story
Fifty‑six seconds, start to verified recovery.
One service path deteriorates before a guest notices. Watch Assure detect the drift, find the evidence and restore the service.
The Assure platform
One estate. A connected investigation.
Start with the service that matters. Follow its network, endpoint and infrastructure dependencies. Bring security and configuration evidence into the same investigation, then choose a response whose outcome you can check.
01 / Network
Understand the connection.
From radio conditions to the port, traffic and events behind the symptom.
Wireless & RF assuranceRadio and roaming diagnostics connected to AP, switch and probe evidence.Explore Wireless surveys & readinessRF conditions, AP placement context and service readiness before and after deployment.Explore Network topology & dependenciesTrace devices to ports and switches. Find the common dependency behind multiple symptoms.Explore Switch & PoE diagnosticsPort errors, link speed, PoE, VLAN delivery and upstream switch health.Explore Traffic & bandwidth analysisTraffic volume, communicating devices and transport details from supported NetFlow data.Explore Syslog & event correlationDevice logs turned into recognisable network, authentication, configuration and system events.Explore
02 / Infrastructure
Know what the service depends on.
Bring endpoints, virtual workloads and configuration evidence into view.
Endpoint & server monitoringWMI and endpoint inventory with runtime health, software, services and update evidence.Explore Configuration backup & driftPreserve configuration evidence and investigate differences from the intended posture.Explore Virtualisation & infrastructureProxmox hosts and workloads, Kubernetes capacity and resilience evidence.Explore
03 / Security
Find the exposure. Prepare the evidence.
Prioritise vulnerabilities, assess external services and review technical readiness.
Vulnerability & exposure managementCVEs related to assets, prioritised by severity, known exploitation and exploit probability.Explore External attack surfaceExposed ports, web services, TLS configuration and selected vulnerability patterns.Explore Compliance readiness & evidenceTechnical readiness evidence for supported Cyber Essentials and PCI‑DSS control mappings.Explore
04 / Controlled action
Diagnosis should lead somewhere.
Bring the evidence into supported recovery playbooks. Define the scope, check the result and escalate when the fault needs a person or a physical repair.
How remediation works01Investigate the cause
02Check scope and eligibility
03Apply the supported response
04Verify or escalate
Wireless RF audit · Riverside Spa
Coverage is sound. Two channels are working too hard.
Evidence gateScan coveragePassed · 41 of 42 APs seen
Evidence gateClient samplePassed · 7 days, all hours
Evidence gateRoaming timingCoarse · minute precision
Channel distribution · 5 GHz
What clients experienced
‑61median RSSI, dBm
6%sessions on 2.4 GHz
312peak concurrent clients
2areas below coverage target
Investigate nextRe‑plan channels 44/48 on the east wing; six APs share them within earshot. Coverage gaps: pool terrace, loading bay.
Wireless RF audit
An audit that says what it can and cannot prove.
Every RF audit opens with its evidence gates: what was scanned, how long clients were sampled, how precise the roaming data is. Then the verdict, then what to investigate next.
Channel distributionClient experienceCoverage contextDependency tracePDF report
The Assure loop
From early signal to verified recovery.
One operating rhythm for property teams, network specialists and managed service providers.
01 · Observe
See service drift as it begins.
Collect the signals that describe the real guest experience across access points, switches, gateways, portals and property systems.
Health signalsThresholdsEstate view
02 · Connect
Turn separate clues into one incident.
Bring device, port, location and timing evidence together so the team can follow a service path instead of chasing disconnected alerts.
Event correlationTopology contextLikely cause
03 · Act
Apply the right bounded response.
Guide an operator or trigger an approved runbook against the affected component, without forcing a wholesale infrastructure replacement.
Guided actionApproved runbooksRemote response
04 · Verify
Prove the service recovered.
Keep watching after the intervention, confirm the signal returns to normal and preserve a plain‑English evidence trail.
Recovery checksIncident historyAuditable evidence
One property or the whole estate
Every site. One readable truth.
Move from scattered device dashboards to a consistent operational view. See which services are healthy, which signals deserve attention and what changed after an intervention.
01Guest service health. Spot deteriorating access and capacity before the front desk does.
02Network integrity. Error rates, port anomalies and drift in the context of the service they affect.
03Estate standards. Firmware, certificates and network‑separation controls visible across every property.
04Operational evidence. One readable record of the signal, the action and the verified outcome.
Estate health
AssureSITERFNETSECGUEST
Harbour House92889590
Riverside Spa86619364
North Quay Apartments90329138
Old Mill Conference94909789
Cause foundNorth Quay · AP‑07 uplink negotiating below expected speed. Check switch port 14.
Fits the estate you already run
Nothing replaced. Nothing ripped out.
Assure sits alongside the infrastructure and guest systems already in place. A read‑only on‑site probe gathers the evidence; agreed control paths can then support guided or automated response.
ArubaCambiumRuckusUbiquitiMikroTikCiscoSNMPSSHSyslogNetFlow
Compatibility is environment‑dependent and confirmed during solution design.
Your estateNetwork + guest systemsAny guest WiFi platform · any captive portal · any PMS
Read‑onlyOn‑site probeCollects the evidence, changes nothing
Optaro AssureEvidence · context · actionNOC, service desk, delivery partner
Start with your priority
Built for three kinds of team.
Managed service providers
Give engineers better evidence.
Investigate multi‑vendor estates and scope repeatable responses.
See howIT & security teams
Turn exposure into a plan.
Bring asset vulnerabilities, external findings and readiness evidence together.
See howEarlier awareness
Detect deterioration before it turns into a queue of identical complaints.
Faster diagnosis
Connect the failing experience to the relevant device, port and evidence.
Fewer avoidable tickets
Resolve supported incidents through guided or approved recovery playbooks.
Verified outcomes
Know whether service recovered and keep a readable history of why.
Outcomes are target benefits. Baselines, automation and success measures are agreed for each deployment.
Bring us the estate you already run
Let the guest remember the stay, not the WiFi.
Show us your environment, support patterns and service ambitions. We’ll map where Assure can provide the clearest operational evidence.
01 · Share the estate02 · Map the signals03 · Design the response